AtHoc Notification System
BlackBerry AtHoc is a ‘mass-communication’ tool being trialled by NWAS, with the aim of notifying staff of ongoing significant / major incidents.
Those who are part of the NARU C2 Command & Control structure (Commanders / Functional Support / Contact Centres), along with other specific business use cases, have accounts within AtHoc to receive these alerts.
The videos below, demonstrate how staff can access this service.
- How to access the Self-Service system – allowing you to view and update your profile with contact details and specific skill attributes.
- How to download the AtHoc mobile application (available via ‘Company Portal’, iOS Store & Play Store) and register that device to your AtHoc account.
- How to download the AtHoc desktop application (only available (currently) via ‘Company Portal’ on trust-issued laptops).
Should anyone require individual support, please email the AtHoc General inbox”
1. Self Service Portal & User Profile Administration
(Link to the AtHoc NWAS Self Service Portal: NWASNHS)
(Microsoft Form to request amends to user profile page: FORM)
Unable to sign in? – This system uses ‘single sign on’ with your NWAS account ‘mapped’ to a field in AtHoc. If you cannot sign in, the data held in that field is incorrect. Please email AtHoc.General@nwas.nhs.uk with your name and also include the email address you use as primary (i.e. Phil or Phillip / Chris or Christopher).
2. Mobile App – Install & Registration
(Organisational Code: NWASNHS)
Error Code when registering? – If you get an error when trying to register the org code (error code contains ‘zzz’), then the quick fix is to uninstall and download/install the mobile app again. Please aim to register your email account and connect to the NWAS org within an hour to prevent the same error repeating.
3. Desktop App – Install & Registration
(Check you have the right operating system first – click this troubleshooting guide)
I have the right operating system (23H2) but still cannot install the app – the installation button is ‘greyed’ out – This is likely due to the Company Portal on your laptop not being assigned to you as the primary device owner. In Company Portal, click ‘devices’ and see whether your laptop is saying it is assigned to another user. If it is, log a request in the Digital Service Desk and ask for them to change the primary user in Intune against the device to you
