The Armed Forces Covenant and Covenant Duty for Customer Facing Staff eLearning

Course Description

This e-learning is designed to:

  • Give an insight into Service life and culture
  • Highlight the ‘unique obligations and sacrifices’ made by the Armed Forces Community
  • Use the ‘voice’ of members of this community to give an insight into their lived experiences
  • Explain the Armed Forces Covenant and the new Covenant Duty
  • Explain what staff need to be able to do to support this community
  • Provide staff with sources of information and support to use in their role or to pass on to members of the Armed Forces Community

Outcomes

The outcomes of this e-learning are to:

  • raise awareness of the Armed Forces Covenant and Covenant Duty and how they may be applied
  • provide insight into the lived experience of members of the Armed Forces community, in particular the unique obligations and sacrifices they may make
  • support organisations to implement the Covenant and Covenant Duty more effectively
  • enable participants to be able to apply the Covenant and Covenant Duty to their areas of responsibility
  • improve support and services to the Armed Forces Community

Target audience/Who is this e-learning for?

This e-learning is for anyone working within a public sector or other organisation across the whole of the UK and NI who needs to understand what the Armed Forces Covenant is, that there is now a Covenant Duty which applies within Education, Housing and Healthcare and how the Armed Forces community can be supported.

In terms of roles, this e-learning is appropriate for those involved in a ‘customer facing’ role in any part of the organisation.

Pre-requisite

An introductory module to the Armed Forces Covenant and Community has already been published and shared by Warwickshire County Council.  This brief module forms a starting point for understanding the Covenant etc. and it is assumed that those undertaking this module have already completed the introductory module. If you have not yet completed this module, click here.

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Armed Forces Covenant